If you are not entirely happy with your recent experience, please raise a complaint by contacting our Customer Care Team on 0330 0883334 or email RiderSupport@whytebikes.com.

We aim to resolve your complaint as quickly as possible and if we are able to resolve your complaint within 5 working days, we will send you a final response detailing our resolution. If we are unable to provide you with a final response at 5 working days, will send you an email explaining the reason for delay and when we expect to issue you with a final response.

If you are still unhappy with the outcome of the complaint, you also have the right to complain about a financial service or product using The Financial Ombudsman Service. Information for which can be found here- https://www.gov.uk/complain-financial-service